Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF Capital Decorating Company LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
‘We’, ‘us’ and ‘our’ means Capital Decorating Company LTD. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

SECTION 1 – Contract, obligations and quotation

1.1 Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

Any agreement made verbally is not covered by the contract unless it has been written into said contract.

The agreement is made between Capital Decorating Company LTD and the client. The client is identified as the person who requested the quotation.

The quote is accepted by payment of the advance payment as described in clause 2.3 Payment stages. And Capital Decorating Company LTD will accept the services on receipt of the advanced payment in cleared monies.

The acceptance of the quote by advance payment signifies a full acceptance and commitment to accept these terms and conditions.

Please check your quotation and these terms carefully.

1.2 Scope of quoted work

The quote written by Capital Decorating Company LTD for the client represents the requests of the client. We will not be held liable for any task that is not included in the written quote.

1.3 Access and site readiness

This quote is made in good faith we are able to access the property on the agreed start date and that the site is in the state of readiness agreed in the quote.
If we are unable to access the property on the agreed start date and / or we find that the site is not ready to commence the works we quoted for then we may charge you additional costs incurred by us as a result.

1.3 Electric and water

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath painted and papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment.
Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.

1.5 Cancellation and refunds

In the event of cancellation by the client, the client agrees to notify Capital Decorating Company LTD in writing or by email no later than 14 days before the project start date. In such instance a full refund will be made to the client for all monies received within 7 days.
In the event that Capital Decorating Company LTD are notified of the cancellation later than 14 days before the start date the client agrees to pay all reasonable costs incurred by Capital Decorating Company LTD including but not limited to administration, lost work and scheduling costs.

1.6 Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Capital Decorating Company LTD are not responsible for the performance or suitability of any materials, parts or products purchased by the client unless these have been explicitly recommended to the client by us.

1.7 Changes to your quote

Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from Capital Decorating Company LTD, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.8 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.

1.9 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.10 Validity period of quotations

Quotes are valid for 30 days from the date of issue.

1.11 Clients responsibilities

It is the responsibility of the client:

To remove valuable and/or fragile items from the areas to be decorated.
To remove pictures and other items hanging from the wall.
To remove electrical goods from the areas where works will be carried out.
To as much as is reasonably possible ensure that no unauthorized persons or pets interfere with or impede the works being carried out.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

1.12 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavor to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount.

1.15 Payment of invoices

The advanced payment must be received in cleared monies to our our nominated bank account for us to accept the services and for the client to accept the quote.
The client agrees to pay all subsequent invoices within 7 days of the invoice issue date in which will be issued in accordance with our payment structure outlined in section 2.3 Payment stages.

1.16 Completion of the project

If Capital Decorating Company LTD deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.17 Completion of the project

The client grants us permission to take images of the ongoing and/or completed Services (the “Images”) during the duration/following completion of the Services and to upload the Images on Our website and social media channels and We will retain ownership in the Images. The Images will not contain any personal data e.g. your property address, name. If you would like Us to not do this then please let us know in writing.

1.18 Termination of the contract by Capital Decorating Company LTD

Capital Decorating Company LTD will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

SECTION 2 – PAYMENT

2.1 Payment methods

We accept Bank transfers to our nominated bank account for settlement of your account.

2.2 Payments to tradespersons

Our staff is not permitted to accept payment – you must pay Capital Decorating Company LTD by transferred funds directly to our nominated bank account unless you have been given permission from one of our directors in the office through email or our contact number.

2.3 Payment stages

If the projected cost of the Services is less than £4,999.99, We will ask you to make an advance payment of 50% of the price for the Services and the remaining 50% will be invoiced on completion of the Services.
If the projected cost of the Services is £5,000.00 or more we will ask you to make an advance payment of 33% of the price for the Services, 33% midway through providing the services and the remaining 34% will be invoiced on completion of the Services.

2.4 Unpaid accounts

In the event that Capital Decorating Company LTD cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.